------- Wednesday, July 20, 2022 -------
11:50 chartgod: Check UUP please I had an order, I made another -0.25% and then +10% I frigging mOVED UP the 0.25 and cancelled the other
11.43 time frame
what is going on, does it on 2 machines
WHO Modified the MAIN WEBSITE >>
TRade > Order Status > Type Standard OR Conditional seems to be NOW for SURE a few weeks ago, when this crap started
Also, A VERY DUMB QUESTION?
WHY is there NOT a Cancel/Replace OCO option?
IT's bad and tired of this, when no one knows what is going on... WHAT does the rror report show, that sends, that does not allow me to see?
Sending AGAIN, so PLEASE email me a copy when you get it
11:50 admin: Thank you for chatting with us. We appreciate your patience as the next available associate will be with you as soon as possible.
11:51 chartgod: Same thing on SOXL earlier less than an hour ago
11:52 Ryan_B: Hello and thanks for contacting the Trade Desk! My name is Ryan and it is my pleasure to assist you today.
11:52 chartgod: Hi again, not sure which Ryan
11:54 Ryan_B: Hey James. Looking at UUP. For OCO's there isnt a cancel replace. Best work around there is to cancel and duplicate from the cancelled
11:55 chartgod: I agree, why the heck not? Here's the thing Ryan, Up until they >>>WHO Modified the MAIN WEBSITE >>
TRade > Order Status > Type Standard OR Conditional seems to be NOW for SURE a few weeks ago, when this crap started
Also, A VERY DUMB QUESTION?
WHY is there NOT a Cancel/Replace OCO option?
11:56 chartgod: Pop in with me please for a minute3
11:58 Ryan_B: Yeah
12:01 chartgod: And now, see what I had to do? MOVE the crap to read it? That happens every RESTART, That is Just 1 of 9 SIMPLE AZZ things I mentioned 2019 January with a 2 hour call.. OK, hang on
12:02 chartgod: Same there OK, now to SANA
12:03 chartgod: GONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !@#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$#$
12:03 Ryan_B: I see that
12:03 chartgod: And just sent another ERROR Report, thast must tell a damned thing!!!!!!!!!!!!!!!!!!!!!!!!!
12:04 chartgod: So anyway, when shit drops as I don't have the order, I HAVE LOST$$$$$$$$$$$$$$$$
12:05 chartgod: Do you have access to main website emails? IF Not? Why the heck not? As they are saying NO PROOF of this
12:06 chartgod: I just lost 30.00 on the way down CHIT CHATTING getting nowhere
12:06 Ryan_B: I can see website emails. Was Victoria able to get a hold of you again. Her supervisor reached out to me trying to get examples
12:07 chartgod: Not here in chat or email Website > We're sorry. The Message Center is temporarily unavailable. Please try back later or Contact us
12:10 Ryan_B: Got it. Again, I certainly understand the frustration as a trader myself. Me seeing this example along with the error report helps. Does the same thing happen when you drag the order? Here you right clicked and cancelled
12:12 chartgod: YES dragging kills the order and NO I cancel NONE.. SIMPLY PLEASE find out who messed with the Trade thing Main site, and WHY no cancel/replace OCO I know there NOVER WAS ONE, but also? This crap never happened either, till what I "feel" is the MODS they did man.
12:15 chartgod: And ORDER ENTRY TOOLS no longer closes, as well as that was SNAP TICKET...which NEVER in 7 years popped up Sometimes the other does TOO MUCH MOUSING AROUND in this POS lol
12:16 chartgod: Did you see me buy 1 seel? Then MODIFY the 100? Snet ANOTHER error report. I clcik on to see it or what is says NOTHING HAPPENS to give it to me. PLEASE email me a copy?
12:17 Ryan_B: I see a buy then an stop within the last few minutes
12:18 chartgod: alt DID IT JUST NOW ALSO, DID YOU SEE THAST?
12:19 chartgod: And that DANMNED ORDER ENTRY staying OPEN >> NEVER DID
12:20 chartgod: STILL > We're sorry. The Message Center is temporarily unavailable. Please try back later or Contact us = As you asked me about Victoria so can not see if she has, so far there
12:21 chartgod: I have made 3 trades while here with you ALL 3 did it
12:23 Ryan_B: I see that. With us in chat currently that message will show. I hadnt heard anything and did see her follow up, just wanted to confirm. I know error reports and trades are being gathered to try and resolve any issue
12:23 chartgod: Week 4
12:25 Ryan_B: Right, we are gathering information to try and identify problems and solutions. Given your awareness I would trade accordingly in the meantime
12:26 chartgod: Thank you, so check in another MONTH? -grin-
12:27 chartgod: CAn you look up and see status of January 2019 chat requests? I asked for? Can not take this long I would think
12:30 Ryan_B: Looking now. Depends on the request I'm sure
12:31 chartgod: ty
12:36 chartgod: Still with me?
12:37 Ryan_B: I am. There is a large number of chats from that timeframe. Looking for it still
12:38 chartgod: TY
12:43 Ryan_B: I found the chats and will forward those again to our developers
12:44 chartgod: Thank you and also I am awaiting them...for now I will let you go.. ETA please? >> We're sorry. The Message Center is temporarily unavailable. Please try back later or Contact us
12:45 Ryan_B: I would clear your cache and cookies. If that still doesnt work, reach out through here and we can troubleshoot
12:46 chartgod: ty bye for now
